Loan Officer / Collections
Job Description
We are seeking people that are looking to learn the financial industry and help us grow our business. We are looking for individuals that are a hard workers, self motivated, willing to learn, ok to learn through your mistakes, if this describes you then you are who we need and have been looking for. Large room for growth and many opportunities available to the right person.
Paid holidays, bank hours, bonuses, and ongoing paid training.
This position involves assisting clients by meeting their short-term financial needs. The employee works each stage of the loan process including reviewing the application with the prospect, analyzing the information provided on the application, and assisting with the decision whether or not to extend credit. Once the prospect becomes a client of Solution Loans, continued contact with the client can be expected through taking weekly payments, answering any questions that arise, and collecting on any loans that have become past-due.
Responsibilities
CUSTOMER SERVICE RESPONSIBILITES
1) Present a friendly and enthusiastic environment to every person who contacts Solution Loans either by phone or in person, promptly responding to all customer needs. Greet all prospects and customers by smiling, standing up, and asking how we may help them.
2) Explain the features and benefits of Solution Loans' programs versus the programs of other loan companies. Provide responses to prospects and customers questions that are consistent with Solution Loans' expectations.
3) Consistently use professional, non-offensive language when interacting with customers and co-workers.
LOAN ANALYSIS
1) Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
2) Verify information and process loan application within 15 minutes of receipt of customer s information.
3) Understand and follow underwriting guidelines. Include appropriate people in decision-making.
4) Provide thorough and effective contract explanation on every loan.
SALES
1) Look for ways to improve rather than deny applicants.
2) Remind customers of credit limit and present options for credit limit increases.
3) Understand and be able to clearly explain the Solution Loans Advantages.
4) Consistently ask for referral business.
COLLECTIONS
1) Make timely, consistent and effective collection calls on all past-due accounts.
2) Calls are on a professional and courteous level.
3) Know and follow all applicable Solution Loans collection guidelines.
4) On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
TECHNICAL SKILLS
1) Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
2) Accurately count money and make change. Ensure loan funds are disbursed accurately.
3) Enter all information into the computer in a consistent and accurate manner.
GENERAL EXPECTATIONS
1) Maintain customer confidentiality and privacy.
2) Manage time effectively and perform job duties with little or no supervision.
3) Maintain satisfactory attendance record.
4) Strive to work harmoniously with co-workers.
5) Accept suggestions for ways to enhance performance and understand its positive intent.
6) Keep the entire office space clean and organized at all times.
7) Abide by Solution Loans dress code.
8) Limit non-work-related phone calls, personal visits and on-line correspondence to scheduled break periods only.
9) Consistently exhibit the Core Values of Solution Loans.
10) Other duties as assigned.
Qualifications
EXPERIENCE AND SKILLS REQUIRED
1) High school diploma or GED.
2) Computer literate.
3) Excellent communication skills.
4) English/Spanish bi-lingual a plus.
5) Available to work all regular office hours and overtime when necessary.
6) Hard-working and dedicated to the goals of Solution Loans.
7) Familiar with basic office equipment.
8) Have reliable transportation.
9) Satisfactorily pass a background check.Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking people that are looking to learn the financial industry and help us grow our business. We are looking for individuals that are a hard workers, self motivated, willing to learn, ok to learn through your mistakes, if this describes you then you are who we need and have been looking for. Large room for growth and many opportunities available to the right person.
Paid holidays, bank hours, bonuses, and ongoing paid training.
This position involves assisting clients by meeting their short-term financial needs. The employee works each stage of the loan process including reviewing the application with the prospect, analyzing the information provided on the application, and assisting with the decision whether or not to extend credit. Once the prospect becomes a client of Solution Loans, continued contact with the client can be expected through taking weekly payments, answering any questions that arise, and collecting on any loans that have become past-due.
Responsibilities
CUSTOMER SERVICE RESPONSIBILITES
1) Present a friendly and enthusiastic environment to every person who contacts Solution Loans either by phone or in person, promptly responding to all customer needs. Greet all prospects and customers by smiling, standing up, and asking how we may help them.
2) Explain the features and benefits of Solution Loans' programs versus the programs of other loan companies. Provide responses to prospects and customers questions that are consistent with Solution Loans' expectations.
3) Consistently use professional, non-offensive language when interacting with customers and co-workers.
LOAN ANALYSIS
1) Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
2) Verify information and process loan application within 15 minutes of receipt of customer s information.
3) Understand and follow underwriting guidelines. Include appropriate people in decision-making.
4) Provide thorough and effective contract explanation on every loan.
SALES
1) Look for ways to improve rather than deny applicants.
2) Remind customers of credit limit and present options for credit limit increases.
3) Understand and be able to clearly explain the Solution Loans Advantages.
4) Consistently ask for referral business.
COLLECTIONS
1) Make timely, consistent and effective collection calls on all past-due accounts.
2) Calls are on a professional and courteous level.
3) Know and follow all applicable Solution Loans collection guidelines.
4) On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
TECHNICAL SKILLS
1) Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
2) Accurately count money and make change. Ensure loan funds are disbursed accurately.
3) Enter all information into the computer in a consistent and accurate manner.
GENERAL EXPECTATIONS
1) Maintain customer confidentiality and privacy.
2) Manage time effectively and perform job duties with little or no supervision.
3) Maintain satisfactory attendance record.
4) Strive to work harmoniously with co-workers.
5) Accept suggestions for ways to enhance performance and understand its positive intent.
6) Keep the entire office space clean and organized at all times.
7) Abide by Solution Loans dress code.
8) Limit non-work-related phone calls, personal visits and on-line correspondence to scheduled break periods only.
9) Consistently exhibit the Core Values of Solution Loans.
10) Other duties as assigned.
Qualifications
EXPERIENCE AND SKILLS REQUIRED
1) High school diploma or GED.
2) Computer literate.
3) Excellent communication skills.
4) English/Spanish bi-lingual a plus.
5) Available to work all regular office hours and overtime when necessary.
6) Hard-working and dedicated to the goals of Solution Loans.
7) Familiar with basic office equipment.
8) Have reliable transportation.
9) Satisfactorily pass a background check.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
